FAQ(Frequently Asked Questions)

1)Q. How much heat does a patio heater produce?
The latest 2010 models produce around 41,000 BTU/h of power, the size of a small central heating boiler and enough to heat a small house. Don't be fooled into thinking more is better, anything larger requires a much wider reflector to harness the heat and reflect downwards or the heat is lost in the air, so far nobody manufactures giant reflectors. Our patio heaters have unique high energy stainless steel / chrome burner finely balanced between optimum useable heat versus running costs.

2)Q. What is the warranty?
A. We offer high quality patio heaters that are built to last for years; We provide support and genuine spare parts at a certain rate.

3)Q. How much gas will a patio heater use?
A. All our patio heaters have the latest high energy burners with pilot control so you decide how high or low you want the heat. At full power our latest high energy burners will use just under 1kg of LPG per hour. Older 16kw gas guzzlers burn a great deal more, by fitting the latest high energy burners it will yield plenty of heat without costing a fortune and wasting energy and money. You'll find the best way to use a patio heater is to warm the area up and then reduce the heat control to your comfort zone. Under normal use a gas LPG cylinder will last 3-6 weeks depending on the weather.

4)Q. Is an electric patio heater cheaper to run?
A. Typical 2KW electric patio heater will cost approximate 9p per KW per hour. LPG gas heater at max heat (13KW) will cost 8p per KW, turn it down to 7KW and the cost goes down to less than 6p per KW. Electric heat is a much more expensive than gas. Gas and electric patio heaters emit radiant heat that heats object. According to the Carbon Trust grid electricity produces twice the CO2 of LPG per KW.

5)Q. Do you supply free covers, wheels and regulators?
A. We prefer not to call components as "free", the word free is often used to mislead customers. We will charge all the accessories above at cost price. The LPG cylinders are not provided.

6)Q. Can you fit a drinks table on hammered patio heaters?
A. Drinks tables are only suitable for full stainless steel heaters and should not be fitted to hammered or powder coated models. The reason we only supply to full stainless steel and not hammered patio heaters is the drinks tables on all makes will be supported via a twist/turn grip that holds the table in place on the pole. To access the gas cylinder the table must be moved up and down the pole, this is fine on a full stainless steel patio heater but leaves groves in the hammered and paint effect. Given time and a few cylinder changes the pole on hammered and powder coated patio heaters start to rust due to loosing of the factory finish, only full stainless steel is self repairing and will maintains it's looks.

7)Q. How easy are patio heaters to use?
A. Since 2006 all Hi-Seasons Products' patio heaters have been fitted with the latest quick fire controls, just press the push button piezo ignition, wait 30 seconds and it will be ready to use.

8)Q. Why buy from you?
As one of the leading and professional patio heater manufacturer supplying Europe, US, Canada, South America, South Africa, Australia and New Zealand(Export rate is 100%.) The company mantra is quality, quality and quality.

8)Q. I need a logo for my company/my customer, do you supply logo service?
Our factory service can also offer brand/logo service to patio heaters, please call or send inquiry to our Chinese office for more information.
http://patio-heater.diytrade.com or http://webestsolar.taobao.com